To every housing association and local authority managing social or affordable housing:

To every housing association and local authority managing social or affordable housing:

The regulatory environment you're operating in has fundamentally shifted.

Between Awaab's Law, the Social Housing (Regulation) Act 2023, and the evolving requirements of the Private Rented Sector Ombudsman, the obligations on registered providers have never been more demanding — or more scrutinised.

Complaint handling is no longer just a customer service function. It's a compliance function. And the documentation trail behind every complaint is now as important as its resolution.

ResolvPoint is working directly with housing associations and local authorities to implement robust complaint and hazard management workflows that:

📋 Log and track every complaint from first contact to resolution

⏱️ Enforce Awaab's Law response timelines automatically

📁 Build a complete, auditable documentation trail

🔔 Alert staff before statutory deadlines are missed

We understand the pressures housing associations face. We've designed our system to reduce them — not add to them.

Let's have a conversation about how ResolvPoint can support your organisation.

📧 Visit resolvpoint.com to book a demo