The Regulator of Social Housing has made its expectations clear.

The Regulator of Social Housing has made its expectations clear.

Tenant satisfaction. Complaint resolution. Housing quality. Transparency. These are no longer aspirational standards — they are regulated requirements with real consequences for organisations that fall short.

And at the centre of it all: how registered providers handle complaints.

Under Awaab's Law, the complaint-to-resolution journey must be documented, timely, and demonstrably compliant. There is no room for informal processes, lost emails, or response times that exceed statutory limits.

ResolvPoint is actively partnering with housing associations and local authorities to embed compliant complaint management at the operational level.

Our platform provides:

🏢 End-to-end complaint lifecycle management

⏱️ Awaab's Law deadline enforcement

📁 Full audit trails for every case

📊 Reporting dashboards for governance and board oversight

🔔 Escalation alerts before thresholds are breached

We work with your teams — not against them. Our onboarding process is straightforward, and our support doesn't end at go-live.

If your organisation is navigating the demands of the new regulatory framework, we'd welcome a conversation.

📧 Get in touch via resolvpoint.com