Awaab's Law. If you work in housing, you need to understand it.

Awaab's Law. If you work in housing, you need to understand it.

Named after Awaab Ishak — the two-year-old who died in 2020 as a direct result of mould in his social housing flat — this legislation is a watershed moment for housing standards in England.

Under Awaab's Law, landlords and housing providers face legally binding timeframes to investigate and fix reported hazards:

⏱️ 24 hours to act on an emergency hazard

📋 14 days to begin investigating a reported hazard

🔧 Defined timelines to complete repairs once diagnosed

Initially applying to social housing, the provisions are extending to the private rented sector — bringing all landlords and housing associations within scope.

The message is unambiguous: tenants have the right to a safe, healthy home — and complaints cannot be ignored, delayed, or lost in a system.

At ResolvPoint, we've built our complaint and hazard management workflow specifically around Awaab's Law requirements — giving landlords, letting agents, and housing associations the tools to respond compliantly and document everything.

Because the cost of getting this wrong isn't just financial.

📍 Find out how ResolvPoint supports Awaab's Law compliance: resolvpoint.com