Awaab's Law

A housing association came under scrutiny last year not because they failed to fix a reported damp issue — but because they couldn't demonstrate they had responded within the statutory timeframe.

The repair was done. The outcome was fine. But the documentation wasn't.

In the post-Awaab's Law world, the paperwork is the compliance. The audit trail is the evidence. The timestamp on the response is part of what the Ombudsman examines.

This is a crucial mindset shift for housing providers: it's no longer sufficient to act — you must demonstrably act, within defined timeframes, with a clear paper trail.

ResolvPoint makes that possible without creating significant additional burden on already-stretched housing teams.

The system:

⏱️ Logs every complaint with an automatic timestamp

📋 Tracks each stage of the investigation and resolution process

🔔 Alerts staff before the 14-day investigation deadline approaches

📁 Archives every interaction in a searchable, exportable format

Your team focuses on resolving issues. ResolvPoint handles the compliance documentation around it.

📍 See how it works for your organisation: resolvpoint.com